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Conflict Management and Resolution Skills for Leaders

About This Course

Conflict Management and Resolution is a key leadership competency. When leaders do not respond to conflict rapidly and effectively, individuals leading them to suffer, and their performance in the workplace is down. Much disagreement wouldn’t be overwhelmed if leaders adopted it seamlessly and implement conflict resolution strategies. This “Conflict Management and Resolution Skills for Leaders” program offers techniques for conflict management with clarity and trust.

Participants learn how to use techniques for conflict analysis to comprehend complicated interpersonal dynamics and team stress to make educated choices as to where and when to act.

Learning Objectives

Use conflict analysis tools to understand complex interpersonal dynamics and team tension
Describe where and when to intervene in a conflict
Utilize tools for handling difficult conversations Identify the different types of conflict
Illustrate the positive aspects of conflict
Provide examples of positive ways to deal with conflict
Use active listening skills when dealing with conflict
Choose appropriate communication tactics when dealing with conflict
Create a usable plan for managing conflict
Explain the dimensions of intercultural interactions that add to conflict
Analyze the dynamics of intercultural interactions
Plan strategies for success in intercultural interactions
Analyze key organizational issues with an integrated action plan for conflict resolution
Identify appropriate communication skills needed for conflict resolution skills

Requirements

  • For a smooth learning experience (Online Courses), participants must have basic computer skills and a computer with a reliable Internet connection and speakers.
  • Participants are expected to have a basic knowledge of procurement practices in the public or private sector and a solid command of the English language.

Target Audience

  • Leaders,
  • Managers,
  • Supervisors,
  • Human resource professionals,
  • Engineers
  • Project Managers
  • Anyone who deals with workplace tension and interpersonal conflict.

Curriculum

Section One

Navigating Your Role as a Conflict Resolution Leader
Choosing Where to Focus Your Energy in Conflict

Section Two

Section Three

Section Four

Section Five (Optional)

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