Service Level Agreements (SLAs)
About This Course
A well-written Service Level agreement (SLAs) serves as a set of a formal agreement and legal communication rules for both customers and service providers. Because service-level agreements (SLAs) are time-sensitive, it can drive efficient service in a short period of time. Service-level agreements (SLAs) can also aid in determining each supplier’s performance indicators in their service. Complete service-level agreements (SLAs) may help businesses reduce downtime and increase ROI.
This Service Level Agreements (SLAs) course emphasizes the relevance of Service Level Agreements in meeting the demands of businesses that rely on long-term partnerships with external service providers to achieve strategic goals. Those in charge of such business partnerships must understand how such collaboration will work and be prepared to deal with any issues that arise.
Learning Objectives
Requirements
- For a smooth learning experience (Online Courses), participants must have basic computer skills and a computer with a reliable Internet connection and speakers.
- Participants are expected to have a basic knowledge of procurement practices in the public or private sector and a solid command of the English language.
- This Service Level Agreement (SLAs) training course will be held in a basis of learning, with formal lectures and several interactive activities. The exercises will cover a variety of topics, including operations, management, and information technology.
Target Audience
- Managers
- Supervisors
- Project Managers
- Contracting personnel
- Contract Managers
- Procurement Professionals
- Anyone looking to gain an understanding of the Service Level Management and its practical application in the business environment.
Curriculum
Section One: Fundamentals of Service Level Agreements (SLAs)
Key Definitions and Terminology
Procurement Process
Service Level Agreements (SLAs) as part of RFP (Request For Proposal)
Bidding Process
Fundamentals of Service Level Agreements (SLAs)
Understanding Basics of Service Level Agreements (SLAs)
Service Level Agreements (SLAs) Life Cycle
Service Level Agreements (SLAs) Categorization
Categorization of Service Level Agreements (SLAs) Contents
Disruption Management
Discharge & Substitution of a Contract
In-House Service Level Agreements (SLAs)
Service Level Agreements (SLAs) Vs. Operational Level Agreements (OLAs)
Section Two: Key Components of Service Level Agreements (SLAs)
Section Three: Drafting Service Level Agreements (SLAs)
Section Four: Section Four: Managing Service Level Agreements (SLAs) in the Digital Era and Real World
Section Five: Using a Scorecard Approach to Manage Service Level Agreements (SLAs)
Material Includes
- Delegates who successfully complete this training course will be awarded a LEEX Certificate of Completion.
- Course Slides
- Additional Materials (Case study, etc.)
